Our Top 15 Aged Care Questions


After many years working in the aged care industry here are our top 15 questions we get asked. Learn more about aged care.


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Our Top 15 Aged Care Questions

After so many years providing aged care services we have experienced so many different scenarios and situations. Our team are able to answer any aged care questions you may have and here are our Top 30 Aged Care questions.


How do I register for My Aged Care

The first step to access government-funded aged care services is to get assessed. You can apply for an assessment online or you can call My Aged Care on 1800 200 422. The online application is quick and easy but you can call to get their staff to do it for you.

Go to the My Aged Care Government portal for more information

How do you put someone into a nursing home?

Humans are compassionate, caring and empathetic beings by nature. That’s why you may feel guilty when placing a parent in a nursing home, what you are feeling though is natural and you aren’t alone. Although it is always important to consider the safety and well being of the person in consideration. As much as they may enjoy living in their own home, there may reach a stage where it isn’t either safe or healthy for them to be on their own.

We can provide home care nursing services but there may be a point where the person is better off receiving day-to-day care in a specialist aged care facility. It’s important to remember that your life really matters too, so you need to take care of yourself just as much as your parents.

How much does it cost for a night carer?

Overnight care is when a carer stays overnight and looks after a patient from late evening until early morning. There are both waking and sleeping night shift for carers. Prices for care always vary according to the needs of your loved one. Overnight care comes in two categories;

a) Sleeping night care means that a carer should be available in case of an incident, but that they don’t need to be awake and alert at all times. This care is best for those who are mostly alright during the night, but, for instance, may need help getting to the toilet.

b) Waking night care requires closer supervision, a waking night carer will be awake all night, either sitting in the room of your loved one, or staying alert in a room nearby, whatever the preference. Inevitably, waking night care is more expensive as the carer will be unable to work during the day, so will need to earn their full wage during the night shift.

Who pays if you go into a nursing home?

Who pays, how much you pay and what do you pay for will depend on your circumstances. There are 4 key areas to consider.

1. Basic daily fee
This fee covers day to day living costs such as meals, laundry, cleaning and utilities like power and basic telecommunications. The basic daily fee is set by the Department of Human Services at 85 per cent of the single Age Pension. The Age Pension is increased or ‘indexed’ twice a year to keep up with rising costs of living, the basic daily fee increases twice a year too.

The daily fee is the same for everyone, whether or not you receive the Age Pension.

2. Means-tested care fee
You might need to pay extra towards your day to day personal care and nursing costs although this only applies to people who can afford it. The amount will vary according to an assessment of your income and assets. If you chose not to have an assessment you won’t receive any government subsidy towards the costs of your aged care and you will be asked to pay the full amount yourself.


3. Accommodation cost 
The aged care home can charge a fee for the accommodation they provide. This covers the bricks and mortar and maintenance costs. The fee is set by individual aged care homes and all homes must clearly advertise their accommodation price. This can very base on local property prices, the type and size of the room and amenities provided (eg. gym, swimming pool, gardens).


4. Fees for additional services
There are extra costs depending on the choices you make. For example, some aged care homes offer rooms that are a higher standard or larger than others and come with extras such as cable tv.

What's included in Level 1 Home Care Packages?

Home Care Packages are in-home care services that are funded (either in part or in full) by the Australian Government.

Level 1 Home Care Packages (HCP Level 1) are designed to support people who have basic level care needs. Basic level care needs can include basic everyday tasks such as;

  1. Personal care
  2. Domestic assistance
  3. Social support
  4. Meal preparation
  5. Shopping
  6. Transport
  7. Social support


For each Home Care Package, the Australian Government will pay a different amount. This amount will be paid directly to your chosen home care provider. The subsidy that will be paid for your Home Care Package will depend on whether you have to pay an income-tested care fee. This will be determined during an income assessment.

To access a Level 1 Home Care Package you will need to undergo an assessment by an Aged Care Assessment Team (ACAT) This assessment will determine whether you are eligible to receive a Home Care Package and if a Level 1 package would be suitable for your in-home care needs.

Is private duty nursing home health care?

Private in-home care services are fee-for-service home care options that are not subsidised by the Australian Government. Home care services that are subsidised (either in part of in full) by the Australian Government are called Home Care Packages.

If you receive a Home Care Package but need support before your Home Care Package becomes available or need additional hours or services, private in-home care is an ideal solution that we can provide.

Private in-home care services are suitable for clients who are on the waiting list to receive a Home Care Package or who are not eligible to receive subsidised home care. Private in-home care services can include:

  • Personal care
  • Housekeeping
  • Shopping
  • Meal preparation
  • Carer support
  • Home maintenance
  • Nursing care
  • Social support
  • Pet care
  • Respite care
  • Disability support
  • Post-operative care
  • Rehabilitation
  • Transport
  • Allied health services

What is personal home care services?

Everyday personal care is essential to independent living at home. We provide access to personal services including;

  • Bathing
  • Showering
  • Personal hygiene and grooming
  • Dressing
  • Toileting
  • Mobility
  • Transfer in and out of bed
  • Assistance in using continence aids, appliances or managing continence.

How does aged care work in Australia?

Aged care is the support provided to older people in their own home or in an aged care (nursing) home. It can include help with everyday living, health care, accommodation and equipment such as walking frames or ramps. Government-funded aged care services are available to eligible people. As you get older, it can become harder to do things on your own. You may need help with cleaning, health problems or moving about.

Aged care is the support provided to older people who need help in their own home or who can no longer live at home. It can include:

  • Help with everyday living — such as housework, shopping, cooking or social outings
  • Equipment — such as walking frames
  • Home modifications — such as handrails or ramps
  • Personal care — such as dressing, eating, bathing or going to the toilet
  • Health care — such as nursing, physio or medical care
  • Accommodation — if living at home is no longer the best option


Aged care can help you to:

  • Stay connected to your community
  • Be more independent
  • Take care of your health and safety
  • Meet your cultural and social needs

How is residential aged care funded?

The Australian Government pays aged care service providers to deliver aged care. It does this through subsidies and supplements, capital grants and funding through aged care programs.The Australian Government pays aged care service providers to deliver aged care through subsidies and supplements, capital grants for residential aged care or program funding. People who receive government-subsidised aged care also help with the cost, if they can afford to. They do this by paying aged care fees and charges.

How can I pay for a nursing home with no money?

If you are worried you might have trouble paying for your aged care home costs, you can ask to be considered for financial hardship. If you can’t afford to pay your aged care costs for reasons beyond your control, there is financial hardship assistance available to help you get the care you need. If granted, the Australian Government will pay some or all of your fees and charges. Each case is assessed on an individual basis, looking at a range of issues that may be relevant to your current situation.

How long should a home visit last?

The length of a home visit will depend on the situation and the needs of the patient.

How does a Home Care Package work?

Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home. They are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Programme can provide.

Home Care Packages can be an option if you need a coordinated approach to the delivery of your help at home – perhaps because you need help with many everyday tasks, or the care you need is more complex or intensive.

You can get more information on the myagedcare Government Website

How do you pay for Home Care Services?

Being eligible for a Home Care Package means that the government will subsidise the cost of your care. This makes the help you need much more affordable. The total amount of a Home Care Package is made up of:

A) the Australian Government contribution (the subsidy), and

B) your contribution (the fees you may be asked to pay).

Together, these funds cover your care services as well as the package management costs from your provider to organise and manage your package of care services.

You can get more information on the myagedcare Government Website

How much does aged care cost in Sydney?

How much you pay for aged care support depends on the type of help you need, the provider you choose, your financial situation, and the services you receive. You are expected to contribute to the cost of your care if you can afford to. The type of fees and costs you may have to pay depend on what type of care you have been assessed as eligible for.

How much should I pay a live in carer?

Actually the real question is whether a live in carer is a good idea at all. There are lots of advantages to having 24 hour care provided by a Nursing Team vs a live in carer as you get a breadth of experience. 

A nursing care team can provide; 
True around the clock care: a live-in carer can not work 24/7, they need sleep, days off, personal leave, sick leave, holidays.

Highest quality care: a 24 hour care team utilises years of collective experience and expertise. Detailed handovers, team meetings, reviews and training, they work together to provide the best possible care and nursing.

Specialised training: specific training developed according to you and your loved one’s situation, conditions and needs. Your care team is continually training to ensure we meet your individual requirements.

Reduced dependence: a 24 hour care team reduces the stress and anxiety your loved one may experience when a live-in carer can not be there or if there is a change in routine

Structured variety: a 24 hour care team offers structured routine with a variety of personalities for pleasant, enjoyable interaction, conversations and mental stimulation.

Permanent, supplement and relief duties: our nurses and carers can do as much or as little as you like for an emergency; a few days; a structured roster; or indefinitely.

Change carers: if you or your loved one are not bonding with a nurse or carer they can be easily changed at your request

Georginah Tiwaringe | Director of Royalty Scope Nursing Services

Georginah Tiwaringe | Director of Royalty Scope Nursing Services

Georginah is an experienced aged care service provider with extensive industry experience. She focusses on a people first approach to providing patient care with a 1 on 1 personal service.